Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag a new Canadian online casino we should look at? This page covers the ways to reach the ontariowineawards.ca team and what happens once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can - which page or casino your message relates to, and what you'd like us to check or clarify - and we'll get back to you as soon as we can. We read every message that comes in, though response times can vary depending on volume.
What we can help with
- Corrections or updates to information on a casino review, including changes to bonus terms, payment methods or licensing details
- Questions about how we rate and rank the sites featured on ontariowineawards.ca
- Suggestions for Canadian-facing casinos we haven't yet covered
- General feedback on the site, its content or its usability
What we can't help with
We're an independent comparison resource, not a casino operator, payment provider or regulator. That means we're not able to help with things like:
- Account issues, deposits, withdrawals or bonus disputes at a specific casino - these need to go directly to that operator's own support team
- Complaints about gambling losses or requests for refunds
- Legal advice about gambling in your province
If you're dealing with any of the above, the casino's own customer support channel - usually live chat or email, listed on its site - is the right first port of call. For concerns about gambling habits or wanting to set limits, our Responsible Gambling page has practical steps and support resources.
Before you write in
A few things you can check yourself first, which sometimes answers the question faster than waiting on a reply:
- Check the casino's own terms and conditions page for bonus wagering requirements, minimum deposits and expiry dates - these sit outside our control and change from time to time
- Read our About Us page to understand how we research and compare Canadian online casinos, including where our revenue comes from
- Review our own Terms and Conditions if your query relates to how content on this site may be used
A note on how we operate
Canada Casinos may earn a commission when readers sign up through links on this site, but that commercial relationship has no bearing on how casinos are rated or ranked here, and it doesn't change the answers you'll get if you contact us. If a query relates to how a specific offer or rating was reached, we're happy to explain our reasoning in as much detail as we can.
Response times and what to expect
We handle enquiries in the order they arrive and try to keep replies clear and useful rather than generic. If your message needs input from more than one person on the team, it may take a little longer - but you'll hear from us either way. There's no need to send multiple follow-ups in quick succession; it doesn't speed things up and just adds to the queue.